{
  "summary": {
    "accounts": 1,
    "activeAccounts": 1,
    "onboardingPlans": 1,
    "completedOnboardingPlans": 0,
    "adoptionMetrics": 0,
    "onTargetAdoption": 0,
    "openSupportCases": 0,
    "resolvedSupportCases": 0,
    "averageHealthScore": 0,
    "atRiskAccounts": 0,
    "verifiedRoiRecords": 0,
    "verifiedAttributedValue": 0,
    "openChurnRisks": 0,
    "renewalPlans": 0,
    "readyRenewals": 0,
    "expansionProposals": 0,
    "approvedExpansions": 0,
    "advocacyRecords": 0,
    "publicUsePermissions": 0,
    "readiness": {
      "score": 85,
      "tier": "MANAGED",
      "blockers": [],
      "warnings": [
        "SYN-CS-001 lacks a current health assessment.",
        "No independently verified customer ROI proof has been recorded.",
        "No governed reference, testimonial, case-study, or referral permission has been recorded."
      ],
      "activeAccounts": 1,
      "urgentSupportCases": 0,
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      "pendingRenewals": 0
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      "accountNumber": "SYN-CS-001",
      "contractId": "revenue_contract_synthetic_voice_001",
      "workOrderId": "work_order_synthetic_voice_001",
      "customerId": "customer_synthetic_voice",
      "customerName": "Synthetic Pilot Customer",
      "ventureId": "venture_voice_agent",
      "ownerRoleId": "role_customer_success_lead",
      "customerSuccessOwner": "Customer Success Lead",
      "executiveSponsor": "General Manager / Owner",
      "startDate": "2026-07-15",
      "renewalDate": "2026-08-15",
      "contractValue": 1500,
      "status": "ONBOARDING",
      "successOutcomes": [
        "Complete governed onboarding",
        "Demonstrate measurable workflow adoption",
        "Create evidence for a renewal decision"
      ],
      "riskNotes": "",
      "evidenceReferences": [
        "SYNTHETIC_VALIDATION"
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      "createdAt": "2026-07-20T13:05:23.810Z",
      "updatedAt": "2026-07-20T13:05:23.810Z",
      "baselineHash": "5b45c9f8681a0da5861593e7519145f0bf6b4c292d961b24c5170a52345fc0d3",
      "snapshotHash": "8b0e903d8029b61fc5e36d38e11d5e3cec71557428ce409c56ff80f864857e12",
      "onboardingPlanId": "onboarding_plan_synthetic_voice_001"
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    {
      "id": "onboarding_plan_synthetic_voice_001",
      "accountId": "success_account_synthetic_voice_001",
      "name": "Synthetic Voice Pilot Customer Onboarding",
      "version": 1,
      "objectives": [
        "Confirm success criteria",
        "Complete delivery-to-support handoff",
        "Establish adoption and review cadence"
      ],
      "tasks": [
        {
          "id": "onboarding_task_success_criteria",
          "sequence": 1,
          "name": "Confirm success criteria",
          "ownerRoleId": "role_customer_success_lead",
          "dueDate": "2026-07-18",
          "definitionOfDone": "Document the synthetic customer outcomes, measures, and accountable owners.",
          "status": "NOT_STARTED",
          "evidenceReferences": [],
          "completedAt": null
        },
        {
          "id": "onboarding_task_support_handoff",
          "sequence": 2,
          "name": "Establish support handoff",
          "ownerRoleId": "role_delivery_lead",
          "dueDate": "2026-07-25",
          "definitionOfDone": "Document the local support path, escalation boundary, and response ownership.",
          "status": "NOT_STARTED",
          "evidenceReferences": [],
          "completedAt": null
        },
        {
          "id": "onboarding_task_review_cadence",
          "sequence": 3,
          "name": "Schedule success review",
          "ownerRoleId": "role_customer_success_lead",
          "dueDate": "2026-07-30",
          "definitionOfDone": "Create the local review cadence and evidence requirements without external outreach.",
          "status": "NOT_STARTED",
          "evidenceReferences": [],
          "completedAt": null
        }
      ],
      "status": "APPROVED",
      "requiredGates": [
        "CUSTOMER_SUCCESS",
        "DELIVERY"
      ],
      "approvals": [
        {
          "gate": "CUSTOMER_SUCCESS",
          "status": "APPROVED",
          "actor": "Customer Success Lead",
          "note": "Approve the synthetic onboarding objectives and customer-success ownership boundary.",
          "at": "2026-07-20T13:05:23.810Z"
        },
        {
          "gate": "DELIVERY",
          "status": "APPROVED",
          "actor": "Delivery Operations Lead",
          "note": "Confirm the synthetic delivery-to-support handoff and evidence requirements.",
          "at": "2026-07-20T13:05:23.810Z"
        }
      ],
      "createdAt": "2026-07-20T13:05:23.810Z",
      "updatedAt": "2026-07-20T13:05:23.810Z",
      "snapshotHash": "f449e6ff324ebedeb16a6448ce3a48372f1bc7570d9bddc201751ffc47b07f64",
      "resultHash": "7f0aef03b6806f02d98c143801866f92e6843c01cb6dbf0ca5157c22598f090f",
      "approvedAt": "2026-07-20T13:05:23.810Z"
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  "adoptionMetrics": [],
  "supportCases": [],
  "healthAssessments": [],
  "roiProof": [],
  "churnRisks": [],
  "renewals": [],
  "expansions": [],
  "advocacy": []
}